How to Open a Support Ticket

Overview

Our support system is designed to make it quick and easy to get help from the RPV Websites team. Whether you have a technical issue, a billing question, or need assistance using Sitejet or cPanel, you can raise a support ticket directly through your Client Area.

When to Use a Support Ticket

• Technical Support: Hosting performance, website access issues, or configuration help.
• Billing & Accounts: Questions about invoices, payments, or account details.
• General Enquiries: Pre-sales or feature-related questions.

How to Open a Ticket

1. Log in to your Client Area at billing.rpvwebsites.co.uk.
2. From the top menu, click Support → Open Ticket.
3. Select the relevant department (for example, “Technical Support” or “Billing”).
4. Enter a summary describing your issue clearly (e.g., “Website not loading”).
5. Provide full details in the message box, including any steps you’ve taken or recent changes.
6. If helpful, attach screenshots or files related to the issue.
7. Click Open Ticket to submit it to our support team.

After You Submit

• You’ll receive a confirmation email with your ticket ID.
• Our team will respond as soon as possible (typically within one business day, Monday–Friday, 9–5).
• You can track progress or reply directly within your Client Area under Support → Tickets.

Best Practices for Fast Support

• Be clear and specific in your ticket title and message.
• Include any relevant domain names, order numbers, or error messages.
• Only submit one ticket per issue to help us respond faster.

Need to Contact Us Directly?

If you can’t log in to your Client Area, you can still email our support team at hello@rpvwebsites.co.uk. Please include your registered email address and a brief description of your request.