What Happens If Payment Fails
Overview
If an automatic payment attempt fails, don’t worry — your service will not be suspended immediately.
You’ll receive an email notification and have several days to update your payment information and retry the charge.
When Payments Are Taken
Your saved payment method is charged automatically the day before your renewal date.
You can view your next renewal under Client Area → Services, shown in the Date Renews column.
Failed Payment Notifications
- We’ll send an email if the card is declined or has expired.
- You can log in anytime to check your current payment status.
- Update your card by visiting Client Area → Accounts.
How to Fix a Failed Payment
- Log in to your Client Area.
- Go to Accounts and click Edit next to your payment method, or add a new one.
- Click Set as Default Payment Account if you want the new card to be used automatically.
- Then go to Invoices and click Pay Now to retry the payment.
Suspension Policy
If payment remains unpaid for 7 days after the due date, your service will be automatically suspended until the balance is cleared.
Once payment is successful, the service will reactivate automatically within minutes.
Need Help?
If you’ve updated your card but payment still won’t process, contact our team at
hello@rpvwebsites.co.uk and we’ll investigate for you.